dbwin's Privacy Policy
Protecting your personal information is dbwin's highest priority. Read this policy to learn in detail how we collect and store your data.
dbwin takes the protection of its users' personal information very seriously. We believe that every user's digital privacy is a fundamental right. This Privacy Policy ("Policy") clearly explains how we collect, store, use, and, where necessary, share your personal information with third parties. Our goal is to maintain complete transparency with you and to keep your information secure.
What Information We Collect
When you create an account and use services on the dbwin platform, we collect certain necessary information. This information is essential for providing a secure service.
Identity Information
- Full name
- Date of birth (for age verification)
- Valid email address
- Mobile phone number
- Government-issued ID details (where applicable)
Financial Transaction Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction dates and amounts
- Payment method details
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Login dates and times
- Cookies and session data
Gaming Activity Information
- Play history and preferences
- Betting patterns and statistics
- Bonus and promotion usage records
- Account settings and preferences
How We Use Your Information
dbwin uses your personal information only for specific legitimate purposes. We never collect or use your information for unnecessary reasons.
- Account Management and Verification: Your information is used for account registration, identity verification, and age confirmation. This ensures the security of our service.
- Financial Transaction Processing: Your financial information is securely processed for deposits, withdrawals, and bonus distribution. All transactions are protected through SSL encryption.
- Customer Support: Our support team uses your information to resolve issues and answer your inquiries. This helps you receive fast and effective assistance.
- Security Monitoring: Your account activity is monitored to detect and prevent fraud, unauthorized access, and suspicious activity.
- Service Improvement: By analyzing your usage patterns, we continuously improve the quality of our platform and services.
- Notifications and Communications: Your email or phone number may be used to send important account updates, transaction confirmations, and relevant information.
- Responsible Gaming Enforcement: By analyzing your gaming activity, we enforce responsible gaming practices and provide support where needed.
Information Sharing with Third Parties
dbwin never sells your personal information for commercial purposes. However, information may be shared in the following specific circumstances:
Payment Processing Partners
To process financial transactions, we work with authorized mobile financial service providers such as bKash, Nagad, Rocket, and Upay. Only the minimum information necessary to complete a transaction is shared with these partners. All such partners are governed by their own privacy policies and are obligated to keep your information secure.
Security and Fraud Prevention Services
To ensure platform security and prevent fraud, we work with specialized technology service providers. These services help keep your account and funds secure.
Legal Obligations
If it is required to provide information pursuant to a legal authority or judicial order, dbwin may disclose information in compliance with applicable law. In such cases, we act in accordance with the law and make every effort to protect your privacy to the extent possible.
How We Keep Your Information Secure
To ensure the security of your information, dbwin has adopted a multi-layered protection system. Our technical and administrative security measures are described in detail below:
SSL Encryption
All data transmitted between your browser and our servers is protected with industry-standard SSL/TLS encryption technology. This prevents any third party from reading your transaction information.
Secure Database
Your stored information is kept in encrypted databases. Sensitive data such as passwords is never stored directly — they are converted using a one-way hashing method.
Access Controls
Only authorized staff can access your information, and only to the extent required for their work. All our staff are required to follow strict confidentiality policies.
Regular Security Audits
The security of our systems is regularly assessed and tested. Promptly identifying and resolving any system vulnerabilities is the primary responsibility of our security team.
Cookies and Tracking Technologies
The dbwin website uses cookies to improve your experience. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the basic functioning of the website, such as maintaining your login state and managing sessions. Without them, the platform will not work properly.
- Functional Cookies: These cookies are used to remember your preferences and settings, so you do not have to reconfigure everything each time you log in.
- Analytics Cookies: Used to collect anonymous statistics to improve the quality of our services. This information is not linked to any individual.
Your Rights
dbwin respects your rights over your personal information. You may exercise the following rights at any time:
📋 Right to Access
You have the right to know what information we have collected about you and how it is being used.
✏️ Right to Rectification
If any of your stored information is incorrect, you can request that we correct it.
🗑️ Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
🔒 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
📤 Right to Data Portability
You have the right to receive your information in a commonly used and machine-readable format.
🚫 Right to Object
You have the right to object to the use of your information for specific purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
Data Retention Period
dbwin retains your personal information for a limited period. The retention period depends on the type of information and the purpose for which it is used:
- Account Information: Retained for as long as your account is active and for as long as necessary after account closure to meet applicable legal obligations.
- Financial Transaction Records: Retained for the long term, taking into account legal requirements and the possibility of dispute resolution.
- Gaming History: Retained for as long as necessary for responsible gaming assessments and service quality improvement.
- Support Communications: Retained for a limited period for the purposes of ensuring customer service quality and training.
Once the retention period expires, your information is securely deleted or anonymized. Anonymization means it can no longer be linked to any specific individual.
Protection of Minors
dbwin's services are intended only for persons aged 21 and above. We do not knowingly collect personal information from any minor. If we learn that a minor is using our platform or that we hold their information, we will immediately close that account and securely delete the collected information.
If you believe a minor is using our platform, please notify our support team immediately. Age verification is an integral part of our registration process.
Policy Changes and Updates
dbwin may update this privacy policy from time to time. We will notify you appropriately of any significant changes:
- A notification will be sent to your registered email address if there are important changes.
- The date of the latest update will be displayed on this page.
- Continuing to use the platform after a policy change will be considered your acceptance of the new policy.
- If you do not agree with the revised policy, you may stop using our services and request account closure.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the dbwin support team. We take every request seriously.
Privacy Contact
Our dedicated support team is ready to answer all your questions
24/7 live chat and email — in Bengali and English
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.